Our team members are some of the early adopters in online gaming e-commerce industry. During the last 10 years, we have served more than 1 millions of global customers. These year we strives to offer the best gamer trading.
We create DTXGaming Protection to secure the safty of the trade. You can enjoy an absolute peace of mind.
2. The system may prompt you to enter your Device Pin if you attempt to login from a different device. You may retrieve the Device Pin from your registered email.
3. If you are unable to login to your account, click “Problem to Login?” shown in the login page to reset your password or retrieve your email address.
At DTXGaming, we believe it is of utmost importance to provide our customers with a safe and secure environment to transact. Throughout the years, we had invested substantially in the continuous upgrade, enhancement and improvement of the online system and security features. We also cooperate with well-known online and local payment systems to jointly build and optimize the platform’s payment experience.
Therefore, users need to pay the corresponding payment processing fee(You may find it displayed as Service Charge on your order details page) to our payment processors on the checkout page to fund the maintenance, development, and management of the payment system. The payment processing fee is based on your order amount and is charged by the payment processor. The specific rate can be viewed when selecting the corresponding payment method on the checkout page. The fee for order which has been successfully verified is non-refundable.
DTXGaming and the payment processor reserves the right of final interpretation for any further changes in the Payment processing fee.
While it is a rare occurance, sometimes it may take 15 minutes for payment gateway to clear the transaction. You can submit your payment receipt to us through the submission entry in the Unpaid order so that our customer service can manually verify it.
Some other reasons are as follow:
For online transactions
1. The transaction has been sent to the credit card issuer for authorization and is pending for a response from the card issuer, The specific time is subject to verification by the Credit card issuer.
2. Payment has been rejected by the card issuer without disclosing any reasons of the rejection by the card issuer.
3. Internal error indicates our connection to payment server is unavailable/down.
4. Failed transaction – could not locate payment for the order.
5. Technical errors (i.e. Payment Gateway scheduled maintenance, technical error on payment gateway’s side which resulted in the inability to receive IPN corresponding with the order).
We offers more than 20 payment methods for you to pay the order, and the availability of those methods depends on your country or region.
You will be able to select Popular Payment and Other Local Payment on the checkout page.
The regular payment methods are:
– Credit Card
– E-Wallet
– Online Banking
– Mobile Payment
If you cannot find a payment method suitable for your country and region, please send your suggestion to us, our team will refer to it and try to add it to our website in the future.
You completed your payment and received a notification page, email, or text message from DTXGaming that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don’t worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.
Scenario 2:
You completed the payment and received a notification page, email, or text message from DTXGaming that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and DTXGaming; therefore, DTXGaming was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.
Please send the following information to this form so that we can help diagnose the problem for you:
Date and Time of Transaction: Phone Number or Email: Game/App name: Success/Failure notification that you received from DTXGaming:
*We strongly recommend waiting approximately 24 hours after a SUCCESSFUL purchase to receive your item. Please get in touch with us with the required information if it does not resolve after 24 hours.
Please allow us to express our sincerest apologies for the inconvenience caused.
Our team members are formed by a group of experienced gamers working in this industry for more than a decade.
We understand the demands and needs of fellow gamers in the gaming community and established this platform based on our fundamental beliefs; a platform that ensures prompt deliveries, reliable customer support.
Most importantly, we want all gamers in the world to have a central platform where great benefits and convenience are realized.
As we continue to grow, DTXGaming visions to be the world’s leading digital goods and services platform by achieving excellence in profit, community, and lifestyle. We also aspire to give back to the gaming community while continuously working on building a sustainable ecosystem in gaming within our corporation. The company is determined to empower gamers’ gaming experiences by providing convenient access to our services globally to enjoy games anytime, anywhere. Finally, we aim to be a customer-centric company that grows together with its community and employees.
